The Ten Alps Publishing Bookshop is completely dedicated to your total satisfaction.

Please read this information to acquaint yourself with our terms of business and other policies. By using the site you signify that you accept these terms.

If you have any suggestions or comments please email us at Ten Alps Publishing Subscriber Services.

Our Contact details:

Ten Alps Publishing Subscriber Services
9 Savoy Street
London
WC2E 7HR

United Kingdom

Phone:+44 (0)20 7878 2300
Email: Ten Alps Publishing Subscriber Services

VAT Registration Number 616 4355 46

Making A Purchase

Making a purchase could not be easier. Just browse our publications and products, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment and cheques drawn on UK bank accounts. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa Credit, Visa Delta, Mastercard and Switch. We cannot accept Visa Electron or Solo cards. Please do not send cash. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

PLEASE NOTE:

No contract shall exist between you and Ten Alps Publishing until we have confirmed your order by email. Contracts between you and Ten Alps Publishing shall be governed by English law and all purchases will be deemed to have taken place in the United Kingdom Price and availability information is subject to change without notice. In the unlikely event that goods become unavailable, we will inform you by email

Shipping And Handling

Shipping is subject to availability but goods are normally dispatched within 14 days of your order. Shipping costs are indicated during the checkout process and varies according to where you live and the weight of the parcel. We will choose the carrier according to that which is most appropraite to your location and delivery requirements. All delivery times quoted are estimates only based on availability, normal processing and delivery time. We reserve the right to split your delivery but only charge you for postage and packing for your first delivery, where applicable.

Delivery Schedule

We deliver your order as soon as we have your cleared funds. We will normally send your order to you in 14 business days from that point . International orders are generally received in under 25 days, but this is subject to additional address verification from your credit card company.

Back Orders

If your item is not in stock, it is likely to be out of print. We therefore do not back order any items. In these circumstances your order will be cancelled and we will inform you by email, suggesting alternatives if appropriate.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added on applicable goods and services (including shipping and handling). Books are currently zero rated for VAT in the UK.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you are unhappy to send credit card details over the 'net, then we are happy to take them by phone or fax - please ensure you quote your order number in any communication.

Cancellation and Guarantee

We guarantee your satisfaction. Your right to cancel the contract starts from the day the contract is made and ends on the expiry of 7 working days starting from the day after the goods have been received by the you. Your only obligation is to pay the return postage if the goods have been dispatched. This does not affect your statutory rights: if a book is wrongly dispatched or faulty/damaged we will of course refund your postage and supply replacement goods. This guarantee will only apply if we receive the book from you.

Reaching Us

If you need to reach us, please contact us using the information above. Our phones are staffed from 9am to 5pm weekdays UK time, and calls are charged at normal rates. If you have reason to complain, please contact us at the above address. We will respond to any complaint within 5 working days, either resolving it at that point or indicating a timescale and plan for resolving your outstanding issues.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the former Which? Web Trader Code of Practice. We collect information through the ordering process and through email enquiries. We also use cookies on the site (please see below). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name address phone number email address credit/debit card details selected goods We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the former Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store/retrieve your details if you are a returning shopper. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. However by modifying these settings some facilities offered by the site may then become unavailable to you.

For information regarding cookies, and how to delete and control them, please visit aboutcookies.org - a site managed by Masons Solicitors

We will not e-mail you in the future unless you have given us your consent. Ten Alps Publishing Subscriber Services do not disclose buyers' information to third parties. We may send you information in the future about products and services which may be of interest to you. We will give you the chance to refuse any marketing email from us in the future; any mailing you recieve from us will give explicit instructions to opt-out of future mailings.

If you have any questions/comments about privacy, you should email us. We are governed by the Data Protection Act and are registered with the Data Protection Registrar, number K3050041.

Returns Policy

We guarantee your satisfaction. Your right to cancel the contract starts from the day the contract is made and ends on the expiry of 7 working days starting from the day after the goods have been received by the you. Your only obligation is to pay the return postage if the goods have been dispatched. This does not affect your statutory rights: if a book is wrongly dispatched or faulty/damaged we will of course refund your postage and supply replacement goods. This guarantee will only apply if we receive the book from you. Recorded delivery is recommended as we are unable to exchange or refund a book until we receive your delivery.

Remittance Terms

All goods are dispatched on reciept of payment. This means that we dispatch on approval from your credit card company or on clearance of a cheque - PLEASE DO NOT SEND CASH

Member's Prices

To qualify for reduced member's prices you will need to input your CPHVA membership number during checkout. If no number is supplied, or it it appears invalid, we will query your order.

PLEASE NOTE:

No contract shall exist between you and Ten Alps Publishing Ltd until we have confirmed your order by email and taken payment. Contracts between you and Ten Alps Publishing Ltd shall be governed by English law and all purchases will be deemed to have taken place in the United Kingdom. Price and availability information is subject to change without notice. In the unlikely event that goods become unavailable, we will inform you by email